Last updated: September 2026
We accept returns within 7 days of the delivery date, provided the product is unopened, unused, and returned in its original packaging with the seal intact.
Message us on WhatsApp or email us with your order number, the reason for return, and photos of the product and packaging. Our team will confirm your eligibility and arrange a pickup or return method within 2 business days.
Once we receive and inspect the returned product, your refund will be processed within 5-7 business days. Refunds for Cash on Delivery orders are issued via bank transfer or JazzCash/Easypaisa; online payments are refunded to the original payment method.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a free replacement or full refund, including shipping charges.
We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the fragrance you'd prefer.
For any return or refund query, reach us at info@cheemaonlinestore.com or call +923010221249.